You have 14 calendar days after receiving your order to return/refund an item.
If you have any issues with your product after receiving, or simply changed your mind, we will gladly refund your money or provide a replacement product. We only ask that the product is unopened and returned to us as quickly as possible in its original packaging.
If you feel there is a fault with any product ordered from Svasthya, please discontinue use and send us an email on [email protected] and we will refund, or replace the faulty product.
Keep a record of your shipment until you have received your replacement, credit or refund.
For additional information on our return policies, please email us at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
While the Consumer Guarantee Act and Fair Trading Act provide the basis for Svasthya returns policy, we in fact go above and beyond the expectation of these two statutory laws. If your order arrives and you’ve changed your mind we will happily accept any unopened product as a return and provide you with one of the following options, a store credit or full refund to the value of the product’s purchase price, or an exchange to another product. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at Svasthya.
RESTRICTIONS AND EXCEPTIONS
Products sold by Svasthya are considered perishable food items. As such any return must be made as soon after delivery as possible.
CONSUMER GUARANTEES ACT 1993
All goods are still guaranteed under the Consumers Guarantees Act. The Consumer Guarantee Act sets out minimum standards for goods sold by Svasthya. In the event that goods sold are faulty or damaged, the customer has the right to a replacement or a refund.
FAIR TRADING ACT 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.